Month: July 2016

Top 10 SEO Reputation Management Tools Online


Editor’s Note: This post was originally published in February 2012 and has been updated for accuracy and comprehensiveness. 

If you learned nothing in high school, you learned that you do have control over your reputation and your reputation is elastic and can be changed. This same lesson works for businesses looking to shape and reform an online reputation; the difference, however, is that you have web tools to help you make it happen. Before jumping into the different tools available, it’s important to understand some of the things that help give your business an online reputation—or the way that online readers perceive your business—in the first place:

  • Social Media. What you post on social media and how you post it can immediately make or break a reputation. For example, if you’re only posting your own articles, it might seem as though you’re disinterested in learning from others or reading about your industry. If you’re rude to someone on social media or ignore a comment back, you might also be perceived as disinterested or unable to respond.
  • Content. Whether or not your content is true, well thought-out, relevant, and detailed will matter when it comes to how you’re seen online. Your content shows what you know, so you have to make it count. That means researching topics, weighing in on difficult subjects, and offering real utility to others through the content you post.
  • Web Design and Layout. A sloppy layout indicates a sloppy company. People want web designs that are organized and engaging, and search engines want that, too. Having the best content in the world won’t matter if users or search engine crawlers get too tripped up in your layout to find it.
  • Employee Contact. Talking with one of your employees online counts as part of your online reputation. Contact information should be easy to find and clickable. Many brands have even taken to chatbots to assist and represent the brand; others have contact forms. Whichever route you choose, make it visible.

In short, it’s the sum of the basics that help shape your online reputation. Learning to evolve your brand the same way you’d expect and individual to grow is key to managing a successful and compelling reputation.

Top 10 Reputation Management Tools

Part of managing your reputation is being able to look at data and analytics and draw a conclusion about your current performance. You must have a strategy in place to manage the aforementioned factors of reputation, and then you must have some way of gathering data to make sure you can gauge that reputation at any time. Check out some of the best tools around to help make it all happen:

  1. Trackur. This tool will show you what people are seeing when they search for you in Google or any social network. By monitoring social media, mainstream news sources, and more, Trackur delivers social analytics that reveal the trends and insights your brand needs to succeed. It also lets you know if the people talking about you are influential in the industry or not.

Price: There are three different plans with prices ranging from $97-$400+, but each plan has a free 10 day trial.

  1. Naymz. The tool with give you a RepScore based on how people find your brand as well as through your social influence (measured by social sharing indicators). Peer assessments tell you how trustworthy and reputable your brand appears, and then gives you management tools to strengthen your online presence.

Price: The best part-the tool is free!

  1. BrandsEye. The nice thing about this tool is that multiple people in your office can have access to working with it. It offers all the basics of reputation management, but has a sophisticated algorithm that analyzes and interprets data.

Price: There is a two-week free trial available.

  1. Brandwatch. This is a popular tool for social media management and keyword monitoring. It centers on gathering customer feedback and public opinions, and then using the information collected to inform your decision-making process.

Price: There is a free demo available.

  1. Technorati. This one is good for beginners or those who want basic results. It will track your blog posts to see who’s linking back to that post, which gives you a good indication about how successful that post was with your readers. You can also subscribe to alerts for this information.

Price: The tool is completely free.

  1. Rankur. This is a good tool if you’re a small company, yet it still offers a lot of analytics and demographic information. It helps you see your online reviews, monitor competitors, and has a team workflow feature. Plus, it’s available in many different languages.

Price: There is a free plan option available as well as three paid plans.

  1. Alterian/SDL. This is one tool that offers tons of information and data. You can discover what people think of your brand in different countries, from different demographics, in different languages, etc. In other words, it gives you everything you need to know about your online reputation and tools that cover everything from campaign management to marketing analytics.

Price: No free trials and, unfortunately, expensive pricing options ($500+).

  1. SocialMention. The greatest thing about this tool is the fact that it can send you alerts for all of your keywords. It also analyzes when your brand is mentioned and just how important those mentions actually are.

Price: Free

  1. Whos Talking. Similar to SocialMention, this tool can alert you when your keywords and brand are mentioned. You can see mentions on almost all social media platforms as well as videos and images; however you can only look at one “type” of mention at a time.

Price: Free

  1. Google Alerts. This is probably the most basic form of reputation management, but it’s also the easiest. You simply add in the term you want to track (most likely your company name), and you will get emails telling you when and where that word was mentioned. It doesn’t do any type of analysis for you, but it gives you the facts.

Price: Free service.

In the end, the tool you choose is all about what you feel you need the most help monitoring. If you think you do a great job with content, but really need help with social media, find a tool that focuses specifically on that aspect and run with it. Regardless of which tool you choose, be mindful of your brand’s online reputation and always strive to improve it.

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Hiring a web designer? Read this first.


Whether it’s a complete website redesign, a few page templates, or the creation of a mobile app, it all requires the unique skill set of a designer. If your business is lucky enough to have one in-house, congratulations; if not, we have some pointers for you.

Navigating your way through the process of hiring a designer can be difficult, especially if you’ve never worked with one. The world of web design and construction is a complex art, which can make communicating what you want challenging. Not knowing what to ask and how to ask it is something many people in search of designers struggle with, and it can lead to a difficult partnership, mismanaged projects, and unsatisfied clients.

To avoid all of that, try preparing yourself with a few of these tips. These suggestions come straight from designers and will help you find the artist best suited to meet your needs while also developing a positive, professional relationship.

Phase 1: Do your homework.

  • Before you go contacting a bunch of digital firms, you need to at least loosely identify what services you’re after. Are you looking for mobile app development? A website re/design? Branding graphics material? Going in with some clarity about the specific goods and services you’re interested in buying will keep you grounded.
  • Once you get an idea of the type of project you’re after, research the rates of designers in your area. Freelance designers and developers typically charge by the hour, whereas a digital firm is more likely to charge by the bundled project. The rates for digital development services will vary considerably, as determining prices for projects is a notoriously tricky task for those in the industry. Find out what you can about what other people have paid for and go from there.

Phase 2: Narrow down the choices.

  • With a clear idea of what you’re after, you can start looking for your digital provider. I recommend looking for a local designer first. As an obvious advantage, you’ll automatically have location in common with them, and can visit their creative space/office to get a feel for their style. It’s okay to cast a broad net and speak with designers both local and remote, but be sure to record your initial thoughts after. Ask yourself: Were they easy to speak to? Did they seem knowledgeable and add to my ideas? Can I see myself working with them long-term? The answers to question such as these will help you with later comparison.
  • Be sure to browse portfolios and samples of past work, most of which should be available online. Looking at the projects they’ve done will give you an idea of the kind of clients they’re used to working with, their capability in pioneering style, and a visual of their talent. Indications of client versatility are always promising. Also along the lines of checking into past work, you can always speak with a designer or firm’s past clients. This will give you an idea of how easy the designer/developer is to work with, how cost-effective and timely the project was, and much more.

Phase 3: Secure the contract.

The importance of clarity during the contract phase cannot be understated. Before signing or agreeing to anything, make sure you have a firm understanding of the following:

  • A clear understanding of billing cycles, what the payments are and what you will receive in exchange for payment.
  • Working deadlines that can be adjusted if necessary, as well as a well-structured timeline for the project.
  • A clearly defined creative process. This means knowing who your point of contact is, knowing how involved you will or will not be in the creative process, and knowing the developer who will eventually explain the project and turn it over to you. Not all designers and developers involve client feedback or encourage clients to watch while they work on the project, and you need to know ahead of time if you’ll be comfortable with the creative process.
  • Knowing what you own and what you don’t own. Most designers and developers work with content management systems like WordPress or Magento, so that when the project is complete, they hand over the file and it becomes your property. However, some digital firms have their own CMS they use, which can make it really difficult should you change your mind and choose to take the project in another direction. Avoid any potential ownership conflict by getting a thorough detailing of who owns what, in writing, before signing.

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6 Absolute Musts for an Awesome Facebook Page


Facebook has continued to add features and updates in an effort to be king of the social media hill. And, despite controversy regarding Facebook staff suppressing conservative news content and breaching the location privacy of its users, it remains a major platform with irrefutable influence.

The number of businesses active on Facebook has climbed to about 50 million, meaning that at this point, if your business doesn’t have one, you’re just willfully choosing to miss out on a preferred medium for reaching consumers. Facebook has become a one stop shop: users can get their news, shop, interact with chatbots from their favorite brands, and still keep in touch with friends on the massive social network they’re accustomed to.

How, then, do you as a small (or large) business owner insert yourself into that action and become part of user conversation? With 50 million other business pages on Facebook, how can your business stand out and attract users?

While the mere presence of a business page is a step in the right direction, there are certain things you can do to make it more appealing and, above all, useful for users. The trick is to seamlessly add yourself into their feed of news and posts, so that clicking on your page is as natural as but more appealing than the rest of the feed. But before you can do that, you have to build up your page with the basics. These 6 absolute musts will get you started on producing an awesome Facebook page for your business.

1. Have a recognizable photo. If your company or brand has an easily recognizable logo, that’s exactly what your profile picture should be. It’s helps users quickly identify your brand, and gives a “face” to the Facebook presence they’re interacting with. Take Nike, for example. Would you expect them to have any profile picture other than their iconic logo?

At this point, Nike branding is so effective that nearly anyone on the planet can recognize their logo without seeing the company name. Try and aim for that kind of identification power behind your brand. If consumers associated your brand with a single image or symbol, what would it be? That’s your profile picture.

  • Your cover photo is an opportunity for meaning that bolsters that of your brand and profile picture. Think of it as something to communicate the current happenings or themes of your brand. For example, Coke is currently promoting their new bottles and cans that have song titles listed on them, so that’s what their cover photo has a picture supporting:

2. Be thorough in your ‘About’ section. Look in this section of just about any business or organization and you’ll see a few things: a location, hours, a phone number, and a link to the website. It should also include a brief company description, the mission statement or overall objective of your company, and maybe even some core values. This is where you put the background information of your business, so get specific.

3. Link to other apps. This is a great way to maximize your reach and unify your pages across multiple platforms. By visiting the Facebook App Center, you can add links to your profiles on apps like Instagram, Twitter, Pinterest, and more. This is particularly helpful for mobile users, because in just a click they can connect with your brand on their favorite platform. Plus, it keeps the brand accessible and present.

4. Produce visually satisfying content. A big part of creating click-worthy content on Facebook is having significant visual appeal. Your posts should enhance and contribute to the feed of users, while also effectively representing the overall aim of your brand. Patagonia is particularly successful in creating posts with strong visual appeal:

The idea is to share content that adds value to what users are already seeing in a way that emphasizes your brand. As you can see in the above posts from Patagonia’s Facebook page, they offer intriguing snippets of rich content that support their commitment to the wild and beautiful outdoors.

  • Two main reasons users unlike a brand are because it shares uninteresting posts and because it shares too many posts. Observing the balance between too few posts and too many is important, but it’s an issue that sorts itself out when the content being produced is of high quality. Do some research about your customers and try and draft a content posting plan that achieves an appropriate balance.

5. Use a call to action button. Facebook offers seven pre made call to action buttons, and there’s no reason not to use them. At the very least, you should have the “Contact” call to action button, so that a user could easily click and call from any device. For retailers, the “Shop Now” call to action button is a great idea, because it simplifies the purchasing process and prompts user to buy.

Having a call to action button front and center will prompt your page visitors to, if nothing else, browse merchandise out of curiosity and potentially make a purchase.

6. Engage with your users. Responding to comments and interacting with users is a really important part of having an effective Facebook business page. Whether it’s a positive interaction or a negative interaction, regular engagement is key to connecting with your audience. Even companies as big as Starbucks manage to regularly engage with their customers:

Every business has its share of fans and trolls, but how you respond to them is what defines your brand. Perhaps more than any other platform, Facebook is where users truly pay attention to comments and feedback made by other users, so be sure to engage with users regularly in a professional manner.

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How to Spot Fake Testimonials and Reviews


Editor’s Note: This post was originally published in October 2012 and has been updated for accuracy and comprehensiveness. 

We all know that companies would prefer to have only good reviews, and that company performance is largely motivated by obtaining such feedback because it helps businesses thrive. Reviews play an important role, as reports that 85% of consumers read them to determine whether or not local businesses are good or not. However, many people don’t realize just how many fake reviews really exist, posted everywhere from company websites, Google reviews, and social media. In response to the demand for positive reviews, some companies have actually taken to paying for them, and even more have cashed in on the need by creating review mills.

Reviews and testimonials are supposed to help someone make a decision about a company, but it can be tough to trust in these reviews knowing how easy it is for a company to add fake reviews. This leads many to wonder: Is the review I’m reading even real?

For the Users: How to Make Sure You’re Not Falling for Fake Reviews

Fortunately, there are a few different things that users can do to make sure they aren’t falling for reviews that a company paid for or wrote themselves. A few of these tips include:

  • Compare Reviews. Always be sure to look at more than one source. Look at Google reviews, Amazon reviews, Yelp reviews, testimonials, and even take to Quora. See where there is consistency and where there isn’t, and look for authentic experiences. This is particularly helpful on Facebook business pages, because you can see the user who’s posting about their experience, and even comment/interact with them about it.
  • Read the Reviews More Than the Ratings. You should always read the reviews as opposed to just looking at the number of stars given and moving on. Depending on how many reviews total there are, the ratings can sometimes be misleading. In some cases, people give something a bad review for personal reasons that are irrelevant to you, and it ends up affecting the rating. Aim for the middle ground by looking for businesses that have consistency between reviews and ratings (for example, a business with a handful of really positive reviews but a couple poor experiences and an average rating).
  • Follow Trends, But Be Open. If you have seen a trend of good or bad reviews over a few weeks, you can usually believe what they have to say more so than individual ratings. I once came across a cleaning service I wanted to hire, but upon searching for them found only bad reviews. I told the manager I had reconsidered hiring them because there were only bad reviews, and it turns out they had completely new management and had drastically changed their approach. The manager told me if I wasn’t satisfied the service would be free, but if I was satisfied I’d have to write a great review (I ended up more than satisfied and wrote an awesome review). In short, look for trends and don’t be afraid to ask the business about concerns you have after reading reviews.
  • Assess the Reviewers. If you can check-up on someone who gave a rating that really changed your thoughts, do it. If their review and experience are valid, they’ll more than likely be happy to share their thoughts about the business with you, and you’ll end up with a firsthand referral/deferral.

It’s certainly annoying that consumers have to take these measures to really trust what a company says, but it’s good to know that there are at least options out there that work.

For Businesses: Are Fake Reviews a Bad Idea for Companies?

Believe it or not, some companies have seen value in creating their own reviews because it gets the ball rolling. Sometimes startup businesses need that extra push to get started, and reviews are great ways to make that happen. This then begs the question: As long as the fake reviews stop after one or two, is it okay to give yourself this head start?

Most would say it is unethical, and I would have to agree. There are other ways to start building up your business’s review reputation without creating fake reviews, such as incentivizing writing reviews, streamlining the review process through an email, or simply by offering outstanding goods and services that inspire customers to give positive feedback. By now, many people have review apps, such as Yelp, and are already accustomed to writing reviews for their own benefit. Encouraging customers to talk about their experiences just gives the extra nudge they need.

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4 Style Tips for Formatting Your Blog Posts


Among my greatest pet peeves is inconsistency in blog post formatting. In putting together my own blog posts, I find myself meticulously checking my use of bold and italics, double checking words that can or cannot be hyphenated, and triple checking the overall flow of the text.

Developing a personal style in your writing format is just as important as producing content on a consistent basis. That personal style can-and should-include the tone and voice behind your blog posts, and it also refers to the distinct style of your brand or business. Adhering to a specific formatting guide not only keeps your content pieces consistent, but it also makes your brand more recognizable.

It’s not at all uncommon for businesses to develop a style/branding guide, detailing specifics right down to the font type and hue. Giving a uniform to the content you produce helps with streamlining the production process and gives your site the consistent, credible aesthetic it needs. Whether you’re trying to develop a comprehensive style guide or just looking to polish your personal blog, these are the tips to get you started.


Many website platforms have an auto-formatting component built in to the template design. You can save yourself a lot of time by determining in advance the font, font size, color scheme, and post layout that all of your posts are going to have. That way, even if you copy and paste from another document, all your posts come out looking the same.


This one gets overlooked a lot. What I’m mainly referring to is the consistency with which you use certain words or phrase. For example, if you’re going to use the oxford comma, commit to using it all the time and in every post. If you’re writing a summary of something, use the same tense throughout the summary. If there are industry words or phrases that can be written multiple ways (e-commerce, ecommerce, Ecommerce, etc.), choose one and one only. Viewers look to websites for information and understanding, so keep your message and how you deliver that message steady.

Text Style

Also along the lines of auto-formatting is the way you style the text in your posts. When posting a lot of information or creating a list, do you use bullets or numbers? In formatting different headings, are they bold, italicized, or underlined? Will text wrapping in posts be acceptable? Establishing set answers to these questions will not only help give your site a more identifiable look, but it’ll also help your guest posters or contributors have clear guidelines to follow.

Image Use

You don’t necessarily have to pledge allegiance to gifs or graphics, but it is nice to have some style guidelines for image. Even if it’s only a standard size guide or pixel requirement, it contributes to a more uniformed look that supports the authority of your posts.

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SEO Checklist for Ecommerce Websites


Editor’s Note: This post was originally published in February 2013 and has been updated for accuracy and comprehensiveness.  

SEO is similar in all industries and for all types of companies, but there are things that differ based on whether you own a franchise, a blog, a B2B versus a B2C company, and finally, an ecommerce website. Once you have a basic understanding of how SEO works, it’s important that you understand how it pertains to the type of company you own, and which practices best fulfill your goals. Creating a checklist is a great way to do this.

Ecommerce SEO Checklist: 16 Things in 2016

Retail ecommerce has become an increasingly profitable industry with extraordinary opportunity for profit. When it comes to SEO, there are many things to keep in mind that are specific to ecommerce websites. Below is a checklist to help you get started:

1. Minimize load time. Nothing is more annoying to a customer shopping online than a website that just won’t load. More importantly, Google’s algorithm accounts for site speed, and a delayed site could be hurting your rankings. Believe it or not, this is in the control of the webmaster. Make sure that you are removing any unnecessary plugins, decreasing HTTP requests, and using external CSS files. You might also consider upgrading your website hosting (note: the fastest hosting comes at a cost).

2. Create something interactive and engaging. This might sound obvious, but it’s not as easy as you think. You want to put a lot of effort into making sure that you have an attractive website design, polls and surveys to get people to participate, interactive infographics, and a short and easy way for someone to sign up to make a purchase. Makeup giant Sephora does a great job of this by employing quizlets and virtual try-ons of their products:

3. Think mobile. This is not optional. Mobile optimization is an absolute must, because more searches are being completed on mobile devices than desktops. With the conversion rate of mobile searches being so much higher than that of desktop searches, it’s just plain unwise to have an ecommerce website that isn’t mobile-ready. Accounting the mobile gold rush means creating mobile responsive ads, have a mobile responsive site, and making sure you have visible, clickable information and products. Learn more here.

4. Remember social media, and consider Pinterest. By now, most companies know that powerhouse platforms like Facebook, Twitter, LinkedIn, and Google+ are crucial when it comes to gaining clicks and visibility for businesses. But for ecommerce websites, Pinterest is an important resource that often gets overlooked. With a growing 100 million active users, the platform, Pinterest generates over 400% more in revenue per click than Twitter and 27% more per click than Facebook. That’s a lot of potential for driving sales (but don’t skip the third checklist item, because about 75% of Pinterest traffic comes from mobile users).

5. Optimize title and description tags. Optimizing these tags with a keyword helps tell the search engine bots what your website is about, and that’s crucial when it comes time to rank and index a site. It’s also just as important to make sure you aren’t promoting keywords that people aren’t actually searching for.

6. Put your products on your homepage. Your homepage is a huge factor for how search engines analyze your site and give you a PageRank (not to mention it’s the first thing customers see). Good ecommerce SEO means having a product no more than two or three clicks away from your homepage, and highlighting special offers and deal on the homepage as well.

7. Keep page volume low. Also along the lines of keeping products only a few clicks away is site depth. A customer should always be able to get back to the homepage within 2-3 clicks. Try and structure your site with clear, broad categories, and avoid death by subcategory indexing.

8. Start a blog and guest posting strategy. Now is the perfect time to create a guest posting strategy as well as a blog in order to gain backlinks and increase visibility. Doing so usually involves hiring a writer to pitch different websites and write content related to your niche. Adding a blog component to your website is also an excellent when to assert yourself as an authority within your industry, as well as share ideas, experiences, tips, and more with your clientele.

9. Have lots of product reviews. You want to give your customers an outlet to discuss your product or service. Prospective customers look for the past experiences and opinions of your business and Google likes to see the interaction, so if you’re getting good reviews, it’s a win-win-win situation. Plus, it never hurts to bolster the reputation of your brand.

10. Create a product compare option. This is one practice that works particularly well for ecommerce websites, because it poses suggestions to consumers. It’s obviously great if your users are able to look at your products and compare them with others, but it’s also great for SEO because it generates so many internal links.

11. Apply rich snippets. Rich snippets are little graphics, videos, or extra pieces of information that show up on a search engine results page. These work well because it helps to differentiate your results from the rest, and it allows search engines as well as users to see what your website is about without having to actually click because it gives a preview.

12. Use CMS systems. Companies are still ignoring content management systems (CMS) that work well and improve performance for ecommerce sites. CMS systems make it easy to update your products as well as add content about them onto your site pages. The most popular CMS system for Ecommerce sites is Magento, which has nearly 21% of the world’s top 100,000 ecommerce sites built on their platform. You can learn more about CMS and how to get started here.

13. Optimize all your images for search. Make sure that the search engine bots know what your photos represent by putting alt tags in the images. It might not seem like much, but it does make a huge difference when it comes time for Google to analyze your site. It shows that every part of your site is important and gives weight to images.

14. Have an XML or HTML sitemap. This is crucial if you have a large Ecommerce site (more than 100 items) because it will automatically update whenever you need to revise or change your products. Having to go through and manually update pages would be a tremendous waste of time you could spend improving other marketing/ecommerce strategies.

15. Keep URLs readable. You won’t have to worry about the optimization of your ecommerce site if no one wants to click on the link that leads to it. Plumping URLs with keywords that can quickly indicate to the user what the link is about is a huge part of generating traffic. Refer to the image below:

16. Write unique product descriptions. Duplicate content is punishable by search engines, which is why you can’t use the same product descriptions over and over again. It’s also why can’t and shouldn’t use manufacturer descriptions of products. An ecommerce best practice is to write a couple hundred unique words for every product description. It’ll help your rankings by keeping content original.

Many of the items included in the checklist will work for other types of businesses just as well as they work for Ecommerce sites. Still, it’s important that you put these things on your as a top priority for your 2016 SEO practices, because ecommerce will only continue to become more competitive.

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Three things marketers can learn from Lokai on social media

If you think social media is a big deal now, you’ve seen nothing yet. Social media is poised to take over the world, or at least it’s heading in that direction.

By 2018, projections are that some 2.44 billion people will be using social media in one way, shape or form. That’ll be about one third of the world’s population.

Yes, indeed, whether you’re talking about Facebook or Twitter, LinkedIn or Instagram, social media user sizes are huge.

You? Not so much. You’re just one lone brand, personal or professional, in a vast sea of accounts, each and every one of which is trying desperately to stand out among a cacophony of content.

With the half-life of a tweet less than a half hour and complex, ever-changing algorithms on most major channels undermining reach and engagement, marketers who don’t have to work harder than ever to use social media effectively are few and far between.

Unless whatever it is they happen to be marketing has got it all going on like Lokai.

Even if you haven’t heard the name of this brand, chances are you’ve seen the product being worn on someone’s wrist.


It’s a simple, silicone bracelet that has been the latest rage and fashion accessory of famous athletes, celebrities and everyday people like me and you for the last few years.

And while this brand may not have to work as hard as others to succeed on social media, its popularity may have as much to do with how well it works the crowd – both online and in real life – as it does with how lucky it is to have such an outstanding product.

Here are three things any marketer, B2C or B2B, SMB or enterprise-level organization, can learn from Lokai’s activities on social media and be a standout themselves…

1. Tell a good story

People are curious and inquisitive, if not downright skeptical. There’s a backstory to every product or service that your audience doesn’t just want to hear, but needs to hear.

It’s this story that makes your brand more genuine, unique, credible and believable. Trust is something that is earned, not given.

No brand is born overnight. In Lokai’s case, it was the brainchild of young entrepreneur, Steven Izen, who while still a student at Cornell University, came up with the idea for the bracelet.

Inspired by his grandfather’s Alzheimer’s diagnosis, the black bead contains mud from the Dead Sea, the lowest point on Earth, to represent the sadness Steven felt at the time. The white bead carries water from the highest point on Earth, Mount Everest.

The name of the bracelet is a takeoff on the Hawaiian word, Lokai, which means unity and the combination of opposites, the hopefulness we feel when things aren’t going well and the humility we should exhibit when we’re on a roll.

Do you have a story to tell to your own audience? How would it begin? Where would it end? 

2. Build a strong community

Modern marketer extraordinaire Seth Godin wrote about it in his 2004 book, Tribes. Speakers at a GaggleAMP  conference I recently attended at Bentley University preached about it. Popular rock bands have had them for years.

Whether you call it a tribe, a gaggle or a fan club, you need to build your own tightknit community of people who live, breathe and adore whatever it is you have to offer, people who like to talk amongst themselves about what makes your product or service so special, people who are unabashedly proud to show off whatever you have to offer to their own personal networks.

These are your very best customers, those who are going to gloat, advocate and evangelize on behalf of your brand.

Lokai has them in celebrities such as Justin Bieber, Ariana Grande, Cam Newton, Paul Wesley and Gigi Hadad – each of whom has been photographed wearing the cool, newfangled bracelets – in addition to literally countless others, who they celebrate and embrace on both their website here and on social media everywhere.

Who are your devotees and how do you reward them for their loyalty to your brand?

lokai instagram

3. Have a great cause

Many brands struggle to find any semblance of their own soul – if they even have one – never mind to actually use it to their advantage in their marketing campaigns.

Yet like sharing a good story, baring your soul for your audience to see can be especially good for business. Associating yourself with a cause worth supporting betrays the human, compassionate side of your business, the side that may appeal to your constituency as much as your products and services.

It shows you have a kind soul, if not a good heart, too. In Lokai’s case, 10% of bracelet sales’ net profits are “dedicated to giving back to the community through a variety of charitable alliances.”

Different, limited-edition colored bracelets associated with specific charities – such as Oceana, Make-A-Wish and The Alzheimer’s Association – are also rolled out from time to time, creating a strong sense of urgency around the buying process.

When all is said and done, cause-associated social media marketing can provide a big boost to sales, and certainly can serve as a win-win business model. What nonprofit organizations mean the most to you and your colleagues? How can you do well by doing good?

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